support

DON'T FALL! ENSURES YOUR CONNECTIVITY AND 24/7 OPERATION

We are your first aid kit, resolving incidents in record time, thanks to our complete support structure in order to mitigate risks and control costs.

STANDARD PLAN

We guarantee you professional attention, 7 days a week. From 08:00 am. to 12:00 pm. And from 01:00 pm. to 05:00 pm. Our mission is to always keep your digital products active and safe.

ENTERPRISE PLAN

We guarantee professional, immediate and timely attention, 365 days a year. We will do it at the time you require and we will also give you personalized technical support. Working as a toolbox is one of our best virtues!

ENTERPRISE PLAN

We guarantee professional, immediate and timely attention, 365 days a year. We will do it at the time you require and we will also give you personalized technical support. Working as a toolbox is one of our best virtues!

SYBVEN SUPPORT CENTER

1

Make your request and generate a ticket.

2

We analyze your request and identify the best solution.

3

We apply the solution and close your ticket.

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Nuestra célula Customer Services Insight (CSI) es el punto de contacto entre Sybven y sus clientes.

Está conformado por grupos solucionadores con consultores especializados en las diferentes áreas técnicas y funcionales, responsables de atender y solucionar los incidentes y requerimientos, asegurando el cumplimiento de los niveles de servicio establecidos y la satisfacción de los clientes.

care facilities