support
DON'T FALL! ENSURE YOUR CONNECTIVITY AND 24/7 OPERATION
We are your first aid kit, solving incidents in record time, thanks to our complete support structure in order to mitigate risks and control costs.
STANDARD PLAN
We guarantee professional attention, 7 days a week. From 08:00 am. to 12:00 pm. And from 01:00 pm. to 05:00 pm. Our mission is to keep your digital products always active and safe.
ENTERPRISE PLAN
We guarantee you a professional, immediate and timely attention, 365 days a year. We will do it in the schedule you require and we will also provide you with personalized technical support, one of our best virtues!
ENTERPRISE PLAN
We guarantee you a professional, immediate and timely attention, 365 days a year. We will do it in the schedule you require and we will also provide you with personalized technical support, one of our best virtues!
SYBVEN SUPPORT CENTER
1
Make your request and generate a ticket.
2
We analyze your request and identify the best solution.
3
We apply the solution and close your ticket.
Our Customer Services Insight (CSI) cell is the point of contact between Sybven and its customers.
It is made up of solution groups with specialized consultants in different technical and functional areas, responsible for attending and solving incidents and requirements, ensuring compliance with established service levels and customer satisfaction.
means of care
Online assistance
7×24 telephone assistance
